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Papucei

Terms and conditions

Terms and conditions

Using this site implies acceptance of these terms and conditions. To use the site in the best conditions, it is recommended to read the terms and conditions carefully.

The online store www.papucei.ro is operated by Sc Angela International Srl, CUI RO6790170, based in Iasi, Bld. Tutora, no. 4A.

The images of the products on the store are for presentation purposes. These may sometimes differ from the product presented.

You agree that, without prior notice, we may delete or add any information on the site, discontinue any activity on the site or we may archive the content of the site, and if references are made to other sites we do not guarantee / or we confirm in no way the type of information you will find on these sites. It is up to you to decide whether or not to visit these sites or whether or not to consider the information found there.

Your registration obligations

By using the service, you agree to provide true, accurate, current and complete information about yourself, as specified in the user registration section and you agree to provide this information correctly and completely. If we consider that this obligation is not respected by you, we reserve the right to block your access, for a determined or indefinite period, to the use of the service without any prior notice.

Our service includes administrative and commercial communications that will be sent to you when you decide to register as a user.

Security of Personal Data

By using the service, you agree to provide true, accurate, current and complete information about yourself, as specified in the user registration section and you agree to provide this information correctly and completely. If we consider that this obligation is not respected by you, we reserve the right to block your access, for a determined or indefinite period, to the use of the service without any prior notice.

Our service includes administrative and commercial communications that will be sent to you when you decide to register as a user.

CHAPTER I. PERSONAL DATA PROCESSING POLICY

In order to provide our services and to be able to improve them S.C. Angela International S.R.L. through the site www.papucei.ro processes the personal data of the users of the site, in compliance with the provisions of the legislation on personal data protection in force, respectively EU Regulation 2016/679 on the protection of individuals with regard to processing personal data and on the free movement of such data. The processing of the above-mentioned personal data is carried out by S.C. Angela International S.R.L. directly. In this regard, S.C. Angela International S.R.L. becomes a personal data controller in compliance with the provisions of Regulation (EU) 2016/679.

The categories of personal data of data subjects subject to processing are:

  • data with a general identification function (name, surname, pseudonym, date and place of birth, country of origin, nationality, nationality, residence, domicile and / or correspondence, if applicable, data on occupation and income and personal data of a special character or having an identification function of general applicability:
    • serial number and identity card number;
    • passport number;
    • name and surname;
    • email address;
    • mobile phone number;
    • Facebook and Facebook Messenger account;
    • Address;
    • personal identification code;
    • your voice and the questions you ask when you contact us
    • your image when you visit our locations
    • any data regarding your bank account – IBAN account and bank card data related to this account
  • data generated by S.C. Angela International S.R.L. based on the data mentioned in letter a) and the operations performed by the user, respectively: customer identification code, etc .; Data regarding your use of our website, which we obtain through tracking technologies, such as cookies, IP address registration, log files. This data includes the IP address and, if you have registered, the registration details as well as information such as the pages you have viewed, how long and your itinerary on the site.

The refusal to provide personal data makes it impossible to provide the services.

The personal data of the data subjects mentioned above are processed in order to fulfill the following purposes:

CHAPTER II. PURPOSE OF DATA COLLECTION AND PROCESSING

We inform you that the processing and collection of your personal data is done by S.C. Angela International S.R.L. exclusively for the conclusion by you of the sale-purchase contract – online on the website www.papucei.ro, in the sense of your payment of the purchased products and the delivery by S.C. Angela International S.R.L. of the products purchased, as well as:

  • For a better knowledge of the clients, in order to carry out the portfolio management;
  • For the implementation of personal data security measures;
  • For the design, development, testing and use of IT systems and IT services (including data storage in the country);
  • To confirm the services / products you have ordered through the site and the application;
  • For possible refunds of amounts paid as a price as a result of returning the products
  • To provide you with additional information about the requested services / products;
  • In order to manage complaints and notifications regarding the services provided;
  • When you sign up for an event, you may have the option to sign up (by checking a box or otherwise) for an activity or service other than the one you are requesting. For example, if you enter your data for a promotional activity, you may also be asked if you want to subscribe to the newsletter papucei.ro or other products, services and / or events of SC Angela International SRL, or if you allow us to use your personal data for advertising purposes, or to participate in a survey. You have the right to refuse these additional options.
  • If and when you subscribe to our newsletter, we will use your personal data to periodically send you newsletters. You will be eligible to receive various information about our and our affiliates’ activities and events (bonuses, contests, raffles, promotions, social campaigns, new products launched or offered by us or our affiliates), whether organized by us or of nine affiliated companies.
  • If, and only when, you agree to participate in a survey, we will use your personal data to transmit to you our surveys, which are usually conducted to find out the opinions of our customers about our products and services and to improve their experience in relation to us, but also to obtain a confirmation of preferences, desires, market expectations and therefore to be able to offer you better products and services.
  • In order to improve your experience on our website and to provide you with customized content, we collect data about your use of the website, such as the pages you have viewed, for how long and your itinerary. This data includes your IP address and, if you have registered, your registration details, and is collected using cookies or other tracking technologies. In this regard, we inform you that there are the following categories of cookies on our website: essential, advertising, tracking, analysis and customization. All cookies, except the essential cookies, which are necessary for our website to work, can be refused, if you wish. If you delete all cookies, certain features of our website, such as retention of registration details, will not work and your experience on our site may be affected.

In order to fulfill the mentioned processing purposes, S.C. Angela International S.R.L. processes the personal data provided to it as well as the data that the site www.papucei.ro generates based on them.

It is possible that, following the filing deadlines or following the request to delete the data, S.C. Angela International S.R.L. to order the anonymisation of data, thus depriving them of their personal character and to continue the processing of anonymous data for statistical purposes.

The data subjects enjoy the following rights in the context of the processing of personal data:

  1. The right to information is the right to receive details of the processing activities performed by S.C. Angela International S.R.L .;
  2. The right to access data is the right to obtain confirmation from S.C. Angela International S.R.L., regarding the processing of personal data, as well as details of the processing activities, including the provision to you of a document containing the personal data subject to the processing carried out by S.C. Angela International S.R.L .;
  3. The right to rectification represents the right to obtain rectification and completion by S.C. Angela International S.R.L. inaccurate or, where appropriate, incomplete data;
  4. The right to delete data (“the right to be forgotten”) means the right to obtain the deletion of your personal data in the databases of S.C. Angela International S.R.L. to the extent of fulfilling the conditions provided by law;
  5. The right to restrict processing, in the cases and under the conditions provided by law;
  6. The right to data portability, namely (i) the right to receive personal data in a structured, commonly used and easy-to-read format, and (ii) the right to have such data transmitted by SC Angela International S.R.L. to another data controller, insofar as the conditions provided by law are met;
  7. The right to object, represents the right to oppose the processing of personal data (including by creating profiles) for reasons related to the particular situation of the data subject, under the conditions provided by law;
  8. The right not to be subject to an automatic individual decision, ie the right not to be the subject of a decision taken solely on the basis of automatic processing activities unless such activity is (i) necessary for the conclusion and / or execution of a contract between the parties, (ii) is a requirement of the law in force, (iii) has been expressly accepted by the data subject. In the cases identified in points (i) and (iii), the data subject has the right to express his / her point of view, to obtain human intervention and to challenge that decision.
  9. The right to address the National Authority for the Supervision of Personal Data Processing or the competent courts, insofar as it deems necessary.

Data location

The data are stored in the territory of the European Union, in full compliance with legal requirements and in conditions of maximum security and protection.

SC Angela International S.R.L. as the author, owner and administrator of the site, respects the privacy and security of personal data processing of each individual who accesses the application, respectively our site.

The S.C. Angela International S.R.L. tries to protect as much as possible the right to privacy and image of the users of the site. We aim to offer you, the users of the site, a safe online experience that does not negatively affect your personal life. In this regard, we make every effort to ensure that the information you enter into our database is used only for the purposes set out in this chapter.

SC Angela International S.R.L. assumes the obligation to manage safely and only for the purposes presented (Chapter II), the personal data provided to us by users. We use the information gathered on the site in order to manage the registration of your accounts, to solve your questions, to improve our site, to consult users in order to increase the quality of the products and services offered.

By creating and registering your account you consent to the use of your personal data to be informed by e-mail or other forms of communication on the updating of websites, new opportunities offered by S.C. Angela International S.R.L. and on additional information that is of interest to you as well as newsletters with useful information.

Any information provided by you through the site will be considered and will represent your express consent for your personal data to be used by S.C. Angela International S.R.L. in accordance with the purposes presented.

If you have any questions, you can use the contact methods on the “Contact Us” page.

Cookies

We use cookies on this site. Cookies are small text files that are saved on your computer when you visit certain web pages. We use this information to remember who you are when you return to the site, to keep track of what you have in your shopping cart and to model the site according to your needs. You have the option to disable cookies in your browser settings, but the browsing experience will be affected.

Refusing an order

When refusing an order you will be notified by email of the reason for the refusal.

We may decline an order if:

  • we do not have the ordered product in stock;
  • your payment has not been completed in case of payment by card or bank transfer;
  • there was an error related to the price or description of the product;
  • you are not eligible to place an order (you have placed orders in the past that you have not picked up, etc …).

Payment / Delivery

Delivery can be made both in Romania and abroad.

The package with the ordered products will reach you by express courier:

  • in maximum 48 hours if the product is in stock;
  • in maximum 7 working days if the product is not in stock.

Upon receipt of your order, we will send you a product confirmation email, and then the product will be delivered or put into production.

The value of transport fees will be included in the amount paid and you will not have to pay other fees to the courier.

Warranty conditions

All Slipper products have a warranty period of 30 days from the date of purchase. The warranty is resolved by repairing or replacing the defective product. The payment of the transport for the products sent in order to solve the guarantee is the responsibility of the client.

The warranty conditions are in accordance with Law 449/2003 and O.G. 21/1992. For products with a warranty, it is necessary to present the defective product in the original packaging, together with the related accessories and copies of the fiscal invoice and the warranty certificate. If the products become unaccompanied by these documents, the products can be returned to the applicant / shipper without the warranty being resolved.

Products that have physical defects such as: bumps, cracks, tears, products used in inappropriate conditions (other than those recommended on the labels / maintenance leaflets) are not subject to the warranty.

Return conditions

Law no. 34/2014, art. 56 stipulates: “the end user benefits from a period of 14 days to withdraw from a distance contract or from a contract outside the commercial spaces, without having to justify the decision to withdrawal”

Therefore, the customer has the right, within 14 working days from receiving the ordered products, to return the product and to notify in writing the company SC Angela International SRL on its decision to give up the ordered products, without the obligation to invoke a specific reason.

If you want to return the products, they must not show signs of wear and the following must be taken into account:

  • the return of the products will be made at your expense with any courier service you want (for orders outside Romania);
  • Papucei.ro will exchange the products or return the value of the products within 30 days from the date of receipt of the returned package;
  • for money refund please communicate your bank account number to us;
The address to which you can return the products is:

SC Angela International SRL, Bld. Tutora, nr. 4A, 700264, Iasi. 
Tel: 0747-278.234

Because we want to work as closely as possible with you and to remove any inconvenience, do not hesitate to contact us.